Kappa Inviseline
The arsenal of modern dentistry has many methods that can effectively correct a dentition and allow anyone to be proud of a beautiful smile. However, if earlier it was possible…

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Zirconia crowns
High strength is the main property of zirconium dioxide, which is used in dentistry in the manufacture of crowns and complex structures. Another valuable quality is that this material is…

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What is removable and non-removable prosthetics
Dental prosthetics is divided into removable and non-removable. So, prosthetics in the complete absence of teeth will most likely be removable, but if it is necessary to replace one or…

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Star disease at dentists.

Some dentists in assessing their communicative skills are guided by the polite smiles of patients during treatment: they smile, which means they are happy with me. Others are too confident that they can establish contacts with any person. Still others believe that the main thing is manual skills, and the ability to find a common language with patients is the invention of psychologists.

Criticism of the “starring” doctors hinders their pride and self-esteem, a conflict is inevitable. Or it is an internal conflict, when a person experiences a clash between the self I represent and the real self. Or an external conflict, which is accompanied by accusations against management, psychologists, patients.

A thoughtful person who knows his flaws is looking for reasons in himself. Emotional and self-confident – in the machinations of the authorities, in the inability of patients to correctly evaluate the work of doctors.

Epicrisis: Star Disease is a signal that the specialist has stopped in his development – professional and personal.

If a doctor seeks to learn new things in his and related specializations, if he hones the verge of his skill, he has no reason and no need to “hurt”.

If there is no further growth, then sunset is near.
Seneca (the younger) (c. 4 g BC – 65 AD) – Roman philosopher, politician, poet.

If a person develops as a person, he has no desire to assert himself through excessive overstatement of his achievements. He constantly compares himself with his best colleagues, and this stimulates work on his self.

Whoever does not compare himself with anyone, he naturally thinks of himself too much.
Quintilian (c. 35-96) – Roman orator and theorist of oratory.

How to treat “star disease”?
At training seminars, participants exchange experiences and thoughts. Most often, such suggestions sound: part with very “stellar” and therefore problematic doctors in the team, endure the “stellar antics” of masters of their craft with good financial performance, and ignore imaginary “stars”.

In our opinion, there is a more effective way to overcome the “star disease” – feedback with patients treated by a doctor.

Feedback data shows the dentist his real achievements – the results of treatment and the ability to communicate with patient patients. The dentist sees himself through the eyes of consumers of services, and this eliminates or alleviates the symptoms of “star disease”.

The results of patient feedback can save you from “star disease” or stop its development, as they inform the dentist about his real achievements.

Introspection helps do without enemies.
G. Malkin is a Russian aphorist.

Independent evaluations of patients, and especially criticism, act soberingly on a normal person.

True – just like a bitter drink, unpleasant in taste, but at the same time restoring health.
O. Balzac (1799-1850) – French writer.

Feedback helps restore balance between self-confidence and self-confidence.

A non-self-critical specialist, convinced of his skill, suddenly discovers, for example, conflicting assessments of patients in his address – some are satisfied, others are dissatisfied with the quality of treatment. And it happens that almost all respondents speak about the results of treatment very restrained.

However, it should be borne in mind that low estimates of the quality of treatment by patients may not correspond to reality. The doctor performed the work at the proper level, but did not learn to visualize and verbally explain the quality of treatment before it was carried out, in the process and immediately after completion of treatment. So, we must learn to demonstrate our achievements to patients and master the appropriate techniques. (See Psychology and Management in Dentistry, Volume III, “Physician and Recipient of Services”).

For individual doctors who consider themselves “cool,” it will come as a surprise that a significant or some portion of patients underestimate them for a number of indicators of communication. You can understand this reaction of specialists.
Some doctors in assessing their communicative skills are guided by the polite smiles of patients during treatment. Others are too confident that they can establish contacts with any person. Still others believe that the main thing is manual skills, and the ability to find a common language with patients is the invention of psychologists. And suddenly the results of the polls refute the usual self-esteem, and sometimes narcissistic calm smashes into smithereens.

Addressing customer deficiencies
involves ruthless honesty with oneself.

Self-esteem and self-esteem are wounded, conflict is inevitable. Or internal conflict, when a person experiences a clash between the self I represent and the real self. Or an external conflict, which is accompanied by accusations against management, psychologists, patients.

A thoughtful person who knows his flaws is looking for reasons in himself. Emotional and self-confident – in the machinations of the authorities, in the inability of patients to correctly evaluate the work of doctors.

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