Every dentist should know and be able to!
Professional sociability is a set of skills of a doctor that allows him to exchange information with a patient in order to identify factors that determine the best treatment results, and at the same time provide a psychotherapeutic effect.
The communicative qualities of a doctor should be manifested in a measured manner: it is not required that he shine with eloquence and speak ingratiatively without ceasing. At the same time, the doctor should not be so involved in treatment that it interferes with communication with the patient.
“If a person puts his whole soul into his work, then he has nothing left to communicate with people.” Unknown author
Indicators of professional sociability:
Ability to inform patients and accompanying persons about the essence of treatment.
That is, it is clear, concise and consistent to explain to the patient the necessary and sufficient information about the diagnosis, the technologies performed, the materials used, recommendations, and possible discomforts during and after treatment.
Ability to listen and hear patients using the feedback here and now.
The doctor transmits communication partners with signals that their words are actively perceived, evaluated, interpreted. The following methods are used: interjection “yep”, “like this”, clarifying questions, asking questions, developing the speaker’s thoughts, the listener carefully watches the speaker, looks into his eyes, nods his head at the right moments. Behind all the signals “I am listening carefully” is the task to understand the patient.
The most important thing in communication is to hear what has not been said.
P. Drucker (1909-2005), classic of modern management (USA).
The ability to convince.
That is, to prove their position with the help of facts, arguments, visual aids, as well as consistently and conclusively object to the arguments of the communication partner. According to our observations, the inability of some doctors to convince becomes the reason that the accompanying persons do not agree to implement the treatment plan recommended by the child, use expensive, but more effective technologies, regarding their proposals as the imposition of unnecessary services.
The ability through dialogue to control the patient’s condition during treatment and communication.
It is in the dialogue that effective control of the child’s conditions is possible. Only as a result of the exchange of opinions, questions and answers does the doctor establish contacts with the patient, allow him to relax and convey to the doctor his feelings and attitudes to what is happening.
The ability to inspire confidence in the success of the proposed treatment.
Indicators of the ability to inspire confidence in the success of treatment:
ability to reassure the patient;
the ability to give objective information about the state of dental health, diagnosis and upcoming treatment, without thickening the paint, without intimidating or demoralizing the child and accompanying persons;
the ability to provide logical, understandable, easily perceived information for consultation, during and after treatment;
the ability to convey patient care after treatment, inviting for follow-up and preventive examinations and advising in case of discomfort;
willingness to discuss and fulfill warranty obligations.
Flexibility of behavior.
Flexibility of behavior – the ability to quickly change the tactics of behavior and the style of interaction with partners depending on their individual and personal characteristics and the circumstances that have arisen.
Emotional sensitivity, flexibility of thinking, a wide range of perception and increased adaptability to reality – these are the prerequisites for the flexibility of professional behavior.
The opposite quality is rigidity of behavior. It is due to the uniformity of emotions, conservative thinking and a decrease in adaptation to the conditions of activity.