Some dentists in assessing their communicative skills are guided by the polite smiles of patients during treatment: they smile, which means they are happy with me. Others are too confident that they can establish contacts with any person. Still others believe that the main thing is manual skills, and the ability to find a common language with patients is the invention of psychologists.
Criticism of the “starring” doctors hinders their pride and self-esteem, a conflict is inevitable. Or it is an internal conflict, when a person experiences a clash between the self I represent and the real self. Or an external conflict, which is accompanied by accusations against management, psychologists, patients. Continue reading